What you need to hear, not what we want to sell

Frank Vairo opened TCM Auto Service on Renfrew Street in 1986. Nearly four decades later, he's still under the hoist every day — not because he has to be, but because his loyal customers trust him to do the work right.

Reviewers describe Frank as "very, very experienced" and someone who "tells it like it is: not always what car owners want to hear but what we need to hear to make smart decisions." He's too busy with decades of returning customers to waste time upselling optional work.

When Chris brought his daughter's car in for a suspension noise, Frank diagnosed it the same day, corrected a bent piece of sheet metal, inspected the entire undercarriage, and told them what they'd need soon — no pressure, no unnecessary charges. That's the TCM standard.